Shipping & Returns

1) I live in and/or are visiting the area.  Can I stop by and pick up an order?

The short answer is no.  The long answer is no, it doesn't matter what the circumstances are.  

We aren't set up for visitors (The place is a mess), and we don't have a retail

2) I want to know who your supplier is.

We now use multiple suppliers.  Rest assured they all provide quality product and meet our standards.  Unfortunately, it is against our policy to release our vendor information.

3) How do I use this specific type of Kratom, Salvia, HBWR?  Do you have recipes/suggestions?

Please remember, our product is not intended for human consumption.  As such, we are unable to help.  

However, there are a number of great forums out there which have Kratom, Salvia, HBWR fans who can

answer your questions.

4) Why do you have such low prices? Why is the cost of some goods, you have less than retail prices from the manufacturers?

We buy very large quantities directly from manufacturers. Long-party vendors provide discounts of up to 50-150% of the retail price.
As a result, we can offer prices at retail cheaper than they are sometimes presented with the producers themselves.

1) As you take the payment?

At the moment, the payment is taken via Credit Card, WU, Bank Transfer

Data for payment you see after acknowledgement of your order.

2) Do you accept credit cards?

We do not accept credit cards directly.
You can use a Credit Card via WU website.

3) Can I pay via PayPal, Payza (old AlertPay)?

PayPal, Payza( old AlertPay) prohibits the use of payment via their payment system for paying for medicines and herbal mixes 

and other similar goods. Accounts at PayPal, Payza( old AlertPay) blocked with money if the payment is for similar products.
Therefore, we do not use PayPal, Payza (old AlertPay).

4) I want to cancel an order and/or get a refund.  What do I need to do?

We can easily refund on whichever payment method you used.

5) I don't like what I ordered (Not as good as usual, first time and didn't like it).  Can I get a refund? 

If you think you have received a defective batch, please feel free to let us know.We want you to be as happy

as possible.We will then check and see if there have been any other complaints that came from your batch.

In the event that something turns out to be wrong, we will happily send out a replacement.However,

if it just turns out that you don't like a particular type of product, we are unable to offer refunds/replacements.

6) I ordered the wrong thing.Can I send it back and have a replacement shipped out?

Unfortunately, if the mistake was on your end, we are unable to accept returns

(Would you like thinking that your goods may have been sent to somebody's house and then returned to

us before it was sent to you?).

7) Do you offer price matching?

However, we are only able to offer price matching if all of these conditions are met:

The vendor in question must be an established vendor.

The price must be a regular price (We don't match temporary sale prices).

We must be able to verify that the product in question is the exact same product that we carry.

Please also include a URL that shows the price in question.